RGT EVENTS LTD — PRIVACY POLICY

Effective Date: 26 January 2026
Company Name: RGT Events Ltd
Company Number: 16528762
Registered Office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Website: www.RGTEvents.com
Contact Email: info@rgtevents.com

1. Introduction

RGT Events Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us — including when booking events, subscribing to our mailing list, or visiting our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following categories of personal data:

Name, email address, phone number
Billing and payment details
Event preferences, accessibility requirements, and participant information
IP address, device information, and browser data (via cookies and analytics tools)
Marketing preferences and communication history
Any information you voluntarily provide when contacting us

We do not intentionally collect special category data unless required for accessibility or safety, and only with your explicit consent.

3. How We Collect Your Data

We collect data when you:

Book an event or submit an enquiry
Subscribe to our newsletter
Interact with us via email, social media, or online forms
Visit our website (via cookies, analytics, and tracking technologies)
Participate in an event where photography or videography is used

4. Why We Collect Your Data

We use your data to:

Process bookings and deliver event services
Communicate with you about your event or enquiry
Send service updates and marketing communications (with your consent)
Improve our website, services, and customer experience
Manage payments, accounting, and legal compliance
Protect our business from fraud or misuse

We do not use your data for automated decision‑making that produces legal or significant effects.

5. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity — to fulfil your booking or enquiry
Consent — for marketing communications and optional data you choose to provide
Legal obligation — for tax, accounting, and regulatory compliance
Legitimate interest — to improve our services, ensure security, and manage business operations

You may withdraw consent at any time.

6. How We Share Your Data

We do not sell your data.

We may share your information with trusted third‑party service providers, including:

Payment processors (e.g., Stripe)
Email marketing platforms (e.g., Mailchimp)
Event venues or suppliers (where necessary for event delivery)
IT, hosting, and analytics providers

All third parties must comply with data protection laws and may only process your data for specified purposes.

If data is transferred outside the UK, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

7. How Long We Keep Your Data

We retain data only as long as necessary:

Booking and financial data: 6 years (legal and accounting requirements)
Marketing data: reviewed annually and removed upon request
Website analytics: anonymised and retained for up to 24 months
General enquiries: deleted after 12 months unless further contact is made

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Object to or restrict certain types of processing
Request data portability (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@rgtevents.com.

9. Cookies

Our website uses cookies to enhance your experience, analyse traffic, and improve performance.
You can manage or disable cookies through your browser settings.

A detailed Cookie Policy is available on our website (if you want, I can write this too).

10. Children’s Data

Our services are not intended for individuals under 16.
We do not knowingly collect data from children without parental consent.

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Encrypted payment processing
Secure servers and access controls
Regular security reviews
Limited access to personal data by authorised staff only

However, no online transmission is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the effective date clearly stated.

Significant changes will be communicated where appropriate.

13. Contact Us

For questions about this Privacy Policy or your data rights, contact:

RGT Events Ltd
Email: info@rgtevents.com
Website: www.RGTEvents.com